A customer service request should not vanish between the incoming phone call and the technician’s site visit.
What changes: Faster field coordination and traceable service from complaint registration to closure.
Every screen and rule in Service & AMC Suite is designed around the practical day-to-day bottlenecks growing Indian MSMEs face.
Phone, WhatsApp and email service messages are easily missed or duplicated.
Capture issue, priority, client, equipment and status in one trackable service case.
Managers lack reliable visibility into technician workload and promised response times.
Route tickets to technicians, record field activity and flag response or resolution risk.
AMC coverage, prior issues, spare parts, customer feedback and renewals are not linked.
Connect AMC terms, scheduled visits, service notes, closure evidence, ratings and renewals.
Configurable: Ticket categories, SLA tiers, AMC templates, technician skills & closure rules.
Every core workflow is ready out of the box—and fully customisable around your MSME’s fields, approval rules, statutory needs and MIS reports.
Log customer support tickets, dispatch the nearest geo-verified field technician, and prevent delays with automatic SLA breach escalations.
Maintain a complete serial-number biography of every machine or system installed at client sites—from commissioning date to lifetime repair history.
Never miss recurring Annual Maintenance revenue. Auto-schedule quarterly preventive visits, verify closures via client OTP, and trigger 45-day renewal quotes.
Route service cases by skill, territory, and workload—capturing visit checklists, materials used, photo evidence, and closure notes.
Track field service engineers across breakdown calls and preventive AMC visits with verified arrival timestamps, checklists, and OTP sign-offs.
Instantly check whether a machine is under Warranty, AMC, or Out-of-Contract—preventing revenue leakage on chargeable spares and visits.
Every Service & AMC Suite deployment includes enterprise governance, no-hassle data migration, and customisation around your MSME’s exact rules.
Begin with Service Suite today and connect additional departments whenever your team is ready — all sharing one unified database.
Lead and client management, interaction tracking, reminders and analytics.
Recruitment, onboarding, attendance, payroll, policies, documents and learning.
Daily reviews, KRA/KPI/OKR tracking, performance monitoring and reports.
Director dashboard for BI, sales, production, client, HR and cross-functional analytics.
Quotation creation, version control, approvals, PDFs, emails and quote history.
Calls, meetings, calendar, targets, geo-tracking, sales kit and reports.
Campaigns, email/SMS/WhatsApp, lead nurturing, follow-ups and analytics.
Planning, job cards, MRP, work orders, stage monitoring, QC and inventory.
AMC, assignment, service requests, feedback, SLA and renewal alerts.
Distributor login, pricing, orders, stock, commissions, analytics and invoices.
Catalog, inventory, orders, customers, payments, discounts and reviews.
Purchase, invoices, vendors, Tally/GST, expenses, payments and reports.
Goals, milestones, tasks, status tracking, alerts and project reports.
Task creation, assignment, deadlines, status updates and manager dashboards.
Assets, office inventory, petty cash, supplies, documents and policies.
Service & AMC Suite is included as part of the Webyappy MSME Ready ERP Cloud — connecting your teams, approvals and MIS on one predictable subscription with zero per-user fees.
Most SaaS tools force your team into rigid screens. Webyappy maps your real MSME workflow first — with flexible ways to get started:
Applicable only when a brand-new custom module, approval engine or specialised departmental workflow is engineered specifically for your business.
8 off-the-shelf modules (CRM, HRMS, Tasks, Quotation, Marketing, Production, Projects & Catalog) are available individually with unlimited users.
